Answers to your questions.

You can pay via iDEAL, Wero or Tikkie. Cash payment is only possible for private lessons.

No. You only pay for the lessons. The trial lesson is free.

Are you entitled to a refund, for example for a prepaid lesson that does not take place? Then you get your money back within a week.

Contact us by email or WhatsApp. Lessons that have already been scheduled are charged according to the cancellation rules below.

Families with a low income may be able to get funding, for example via Stichting Leergeld Amsterdam. Read more on our page Funding.

Let us know at least 24 hours in advance. If you cancel in time, we do not charge for the lesson or we schedule a make-up lesson in consultation.

If you cancel less than 24 hours in advance, unfortunately we have to charge for the lesson.

No, unless parents or the student ask for this themselves. We work with regular tutors. This builds trust, and the tutor follows the student's progress closely.

A laptop, tablet or phone you can video call with. We teach via Google Meet or Microsoft Teams. You always receive the link well before the lesson via WhatsApp or email.

We send the schedule to parent and student by email or WhatsApp.

All our contact is via our business email address info@focusbijlesinstituut.nl or via WhatsApp (+31 6 00 00 00 00).

We only give targeted practice material when the lesson shows it is really needed to master a specific topic. Independent work only happens at the request of the parent or student.

Our focus is on active tutoring: lots of attention, explanation and practising together. Would you rather have your child work on homework independently under supervision? We only do this when the parent or student explicitly suggests it, in advance or during the lesson.

Every month there can be a three-way conversation between parent, tutor and student. That way you know exactly what we worked on, what is going well and where we will focus next time. No surprises afterwards.

Would you like to hear more often? On request we send a short weekly progress update.

With private lessons, the student may ask up to 4 questions via WhatsApp or email after every lesson. This costs nothing extra.

A transcript is a written record of what was said in an online lesson. We only use it for feedback, quality control and the safety of students. We only do this with explicit consent. Read exactly how it works.

Every tutor goes through our selection process: checking CV and diplomas, an interview, a trial lesson, an identity check and a VOG (Certificate of Conduct). More about our tutors.