Privacy

Privacy statement

You trust us with your own data and your child's. Here you can read what we do with it — in plain language.

Version: November 2026 (draft)

In short

We do not collect more data than necessary.
We never sell data and only share it when it is needed for the lesson or required by law.
Only the tutor involved and the organisation have access to a student's file.
We only make transcripts of online lessons with explicit consent.
We only publish photos, results or reviews with consent.
You can always request access, correction or deletion.

1. Who are we?

Focus Bijlesinstituut is responsible for processing personal data as described in this statement. Contact: info@focusbijlesinstituut.nl or WhatsApp +31 6 00 00 00 00.

2. What data do we process?

From parents/guardians

Name, email address and phone number
Address (only for tutoring at home or for invoicing)
Payment and invoice details

From students

First name, school level, school year and subjects
Help needed and learning goals
Attendance, material covered, progress and feedback after the lesson
Transcripts of online lessons (only with consent, see below)
Questions and messages via the helpline

From applicants and tutors

CV, motivation, diplomas and contact details
Data from the selection process, such as identity check and VOG

3. Transcripts of online lessons

We make a transcript of every online lesson: a written record of what is said in the lesson. It is not a video recording. This is done with the transcription feature of Google Meet or Microsoft Teams.

Purpose: feedback on the lesson, quality control of tutors and the safety of students if something happens.
Consent: we only make a transcript if explicit consent has been given in advance. For students under 16 the parent or guardian gives consent; from 16, the student does as well.
Access: only the person responsible for quality at Focus Bijlesinstituut. Parents can request the transcript of their own child.
Retention period: a maximum of 3 months. If a transcript is needed to handle an incident, we keep it for as long as that requires.
No other use: we do not share transcripts with others, do not publish them and do not use them for advertising.
Withdrawal: you can withdraw your consent at any time by email or WhatsApp. After that we no longer make transcripts.

4. What do we use this data for?

Contacting you about a sign-up or trial lesson
Planning and teaching lessons, and tracking progress
Progress conversations with parents
Sending invoices and processing payments (also with funding via, for example, Leergeld)
Assessing applications and selecting tutors
Meeting legal obligations, such as the tax retention obligation

5. On what legal basis?

We process data because it is necessary for the agreement (the tutoring), because you have given consent (for example via the sign-up form), or because the law requires it. For students under 16, the parent or guardian gives consent.

6. How long do we keep data?

Sign-ups without follow-up: a maximum of 6 months
Transcripts of online lessons: a maximum of 3 months
Student files: up to 1 year after the last lesson
Financial data: 7 years (legal retention obligation)
Applications without appointment: a maximum of 4 weeks after completion, or 1 year with your consent

7. Who do we share data with?

Only with parties needed to deliver our service, such as Google (Meet) or Microsoft (Teams) for video calls and transcripts, the provider of our email and calendar system, WhatsApp for messages, our accounting software and payment service. We make agreements with these parties about security and confidentiality. With funding, we only share the data the funding organisation needs for invoicing. We never sell data.

8. Security

We protect data with appropriate measures: secured accounts with two-step verification, limited access to files and encrypted connections. Tutors only see the data of their own students.

9. Cookies and website

This website does not use tracking or advertising cookies. For the fonts we use Google Fonts; your browser passes your IP address to Google for this. The sign-up form opens your own email program; the data only reaches us when you send the email.

10. Your rights

You have the right to access, correct, delete and transfer your data, and you can object or withdraw your consent. Send your request to info@focusbijlesinstituut.nl; we respond within one month. Not satisfied with how we handle your data? Then you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes

We may update this statement. The most recent version is always on this page.